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Comments, Suggestions and Complaints
Your views help us to improve services and recognise your particular needs, so if you think we could do better, we want to hear from you. We also like to know when you think we did something well, and if anything in particular impressed you.
Comments, suggestions and complaints are dealt with professionally and, where possible, are treated in confidence. However, in order to investigate complaints thoroughly, it may be necessary to share details of what you say.
The primary guest checking in to the hotel must be at least 18 years of age. Children accompanying adults must be between 1-12 years.
The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.
Early check-in or late check-out is subject to availability and may be chargeable by the hotel. The standard check-in time is 12 PM and the standard check-out time is 12 PM. After booking you will be sent an email confirmation with hotel phone number. You can contact the hotel directly for early check-in or late check-out.
The room tariff includes all taxes. The amount paid for the room does not include charges for optional services and facilities (such as room service, mini bar, snacks or telephone calls). These will be charged at the time of check-out.
We will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
The hotel reserves the right of admission. Accommodation can be denied to guests posing as a ‘couple’ if suitable proof of identification is not presented at check-in.
The hotel reserves the right of admission for local residents. Accommodation can be denied to guests residing in the same city.
The cancellation/modification charges are standard and any waiver is on the hotel’s discretion.
Pay at Checkout
Pay at Checkout policy is valid for hotels in India only.
After booking a hotel online, the hotel may ask the guest to make partial prepayment a few days before the check in to guarantee the booking, per hotel’s T&C.
The remaining amount needs to be paid by the guest at the hotel. Guests might be asked to pay in cash if the credit card machine at the hotel is absent or dysfunctional.
If the guest plans to check-in at the hotel after 5:00 pm, they must inform the hotel in advance. The hotel can release the room in case you have not checked-in by 5:00 pm and have not informed the hotel about your late check-in.
Reward Points redemption option is not applicable on bookings made using the “Pay at Checkout” option.
Some hotels might ask for a security deposit of up to 100% of the booking amount at the time of check-in; denial of paying security deposit, may lead to hotelier not allowing check-in.
Guest must pay full amount at time of check-out; hotel’s payment cannot be withheld by customer in any case after completing stay.